Order Cancellation Policy

Nutricity aims to process and ship orders promptly to ensure fast delivery. Please review our cancellation policy below:

Permit period (24 hours)

• The order can be cancelled Within 24 hours about its creation
• To request a cancellation, please contact Customer service team With the following contact information within this timeframe.
• If the cancellation request is received within 24 hours and before the order is shipped", we will process a full refund to your original payment method."

Held after 24 hours

• After 24 hours, orders are usually already processed and being prepared for shipment.
• If you want to cancel your order after this time, the cancellation may no longer be possible.
• In such cases you can decline to receive the delivery as it arrived.
• Upon return of a package after a rejection, it arrives back to us in its original condition", we will process the refund from the product prices, " excluding shipping costs.

Important to note

• Refunds are always paid to the same payment methodwhich was used during the purchase.
• Shipping costs are not refunded.", if the order is canceled after a 24-hour window or if delivery is refused."
• If the returned product is not in its original condition, compensation may be claimed restocking fee.

If you have any questions, please contact us:

Email: [email protected]